Privacy Policy

Welcome to the second most boring page on our website. Our Privacy Policy is here to let you know how we (The Whoopsies) collect, use, and share your personal information when you visit or make a purchase from thewhoopsies.co.uk (the “Site”). Read on to cure your insomnia.

Who We Are

The Whoopsies is a brand of Razzmatazz World Ltd, a company registered in Scotland (SC879189) at Office 1453, 3 Fitzroy Place, 1/1 Sauchiehall Street, Glasgow, G3 7RH, UK. Razzmatazz World Ltd is the “data controller” responsible for your personal information and if you wanna contact us about it, you can do so at derekthedatacontroller@thewhoopsies.co.uk.

Information We Collect

Personal Information: Whether you’re browsing, shopping, playing, or complaining, we might collect data about you, like your name, email, address, phone, and payment details.

Browsing Information: We might also pick up a thing or two about your device, browser, IP address, time zone, and how you mooch about our site.

We collect all of this information using the following tech:

• “Cookies” are data files that are placed on your device and often include an anonymous unique identifier. For more information about cookies and how to disable them, visit https://www.allaboutcookies.org.
• “Log files” track your actions on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
• “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.

Essential cookies are always on because the Site won’t work without them. All other cookies like analytics, digestives, and any advertising cookies, also load when you use the site. These ones are a bit nosier and can often allow third parties like Google or Facebook follow you across other sites too. We’d recommend you turn these cookies off for all sites. You can do this by turning off or clearing your cookies in your browser settings.

How We Use Your Information

Order Processing: We need it to use your info to hold up our end of the deal when you buy from us. This might be to sort out any orders, keep you in the loop, or lend a hand if there are any issues.

To Stay In Touch: If you have given your consent, we might send you emails with what we’re up to. You can unsubscribe anytime.

Improving Your Experience: With your say-so through cookies, we might use your browsing data to make your whole experience on our site smoother.

Keeping The Site Working: We use log files and connection details to fix things that break, stop spam and keep bad actors out.

Abandoned Baskets: If you type your email at checkout and leave without buying, we’ll save it and send you a reminder a few hours later. We’ll only send you one of these in 30 days and delete the email after this time.

Legal Obligations: If law enforcement come knocking, we may have to disclose your information and other legal stuff, simply because the law requires us to.

Sharing Your Information

We don’t sell, trade, or share your info with anyone else unless it is absolutely necessary.

Trusted Partners: Sadly we don’t run the whole world and so have to rely on other providers to help us run the site, e.g., processing payments and delivering products. We also use Google Analytics. You can opt out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

Law & Order: We may have to disclose your information to comply with legal obligations or to protect our rights.

Sending Data Outside the UK

Some of our partners (like Google Analytics, and international postmen Pat) may process your data outside the UK. When that happens, we make sure it’s covered by an approved safeguard. This might be either a country the UK recognises as having adequate protection, or approved contract terms such as the UK’s International Data Transfer Agreement.

Behavioural Advertising

We may use your Personal Information to provide you with targeted advertisements or marketing communications (only where you’ve consented via cookies). You can read up on how this works here: https://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

We would recommend you opt-out from all targeted advertising, use the links below to do so:

• Facebook: https://www.facebook.com/settings/?tab=ads
• Google: https://www.google.com/settings/ads/anonymous
• Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads

You can also opt-out of some services using the Digital Advertising Alliance’s opt-out portal at: https://optout.aboutads.info/.

Do Not Track

We do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

Children & Their Privacy

The Whoopsies is (mainly) made for children, but this Site is meant for the grown-ups doing the buying. We don’t knowingly collect personal information from children under 13 without a parent or guardian’s consent, and we design the Site with the ICO’s Children’s Code in mind. If you’re a parent or guardian and think your child has given us their details, contact us at eileensaysnotounderthirteens@thewhoopsies.co.uk and we’ll delete them.

Know Your Rights

• Access: get a copy of the personal information we hold about you (much of it lives in your account settings).
• Correction: fix anything that’s wrong or out of date.
• Deletion: ask us to delete your account and personal data.
• Restrict or object: ask us to pause or stop certain uses of your data.
• Portability: ask us to hand your data over in a reusable format.
• Withdraw consent: wherever we relied on your consent, you can take it back at any time.
• Opt-out of marketing: any time, via the unsubscribe link in all of our emails.

Complaints

Come to us first at carolthecomplaintschief@thewhoopsies.co.uk and we’ll try to put it right. If you’re still not happy, you can complain to the UK’s data protection regulator, the Information Commissioner’s Office (ICO), at https://ico.org.uk/ or 0303 123 1113.

Security

To protect your information from loss, misuse or theft, we use industry-standard measures.

We only keep your information as long as we need it: order and transaction records for 6 years in line with tax and accounting rules, marketing preferences until you unsubscribe, and account details until you close your account. After that we securely delete or anonymise it.

Changes

We might update this privacy policy from time to time. Mainly just to keep Carol, Derek, Eileen, Jason and Marcus busy. When we make significant changes, we’ll update the effective date at the top.

Chat

If you insist on being legal and serious and wish to make a complaint, you can contact us via email at carolthecomplaintschief@thewhoopsies.co.uk. She may or may not be a real person. But you will get a real response.