Terms
This is our terms & conditions page, which lets you know who we are and all the legal stuff that may apply to the use of the The Whoopsies website and any product or service you order from us. By shopping with us, you accept our terms and conditions set out here. We know this is usually a tough read, so we’ve tried to make these terms a bit less jargon-heavy than usual. Bon Appétit.
This website is owned and operated by Razzmatazz World Ltd, a company registered in Scotland (SC879189). The registered office is Office 1453, 3 Fitzroy Place, 1/1 Sauchiehall Street, Glasgow, G3 7RH, UK. Unless we say otherwise, we use the terms “The Whoopsies”, “thewhoopsies.co.uk”, “we”, “us” and “our” on this page to refer to Razzmatazz World Ltd. If you want to chat about anything in our terms, drop us a line at terrencegoodterms@
Your Use Of This Website
You must only use this Website for lawful purposes, and you must not use it in a way that infringes the rights of anyone else or that restricts or inhibits anyone else’s enjoyment of the Website. You can use, download and print content on the website solely for your own personal use but need our permission in writing if you want to do any of these:
- Copy, reproduce, use or mess around with any content on the website.
- Edit, distribute or repost any content on the website for any purpose.
- Use the content of the website for any commercial exploitation whatsoever.
Cookies
“Cookies” are data files that are placed on your device and often include an anonymous unique identifier. For more information about cookies and how to disable them, visit https://www.
Essential cookies are always on because the Site won’t work without them. All other cookies like analytics, digestives, and any advertising cookies, also load when you use the site. These ones are a bit nosier and can often allow third parties like Google or Facebook follow you across other sites too. We’d recommend you turn these cookies off for all sites. You can do this by turning off or clearing your cookies in your browser settings.
Password / Account Security
You are responsible for keeping your account and password safe and any activities that occur under your account. We aren’t responsible if you suffer any losses because you didn’t protect your password, account, or order-related emails.
Ownership Of Rights
All rights, including copyright and other intellectual property rights, for this website belong to The Whoopsies. If you acquire any copyright or other intellectual property rights on the website (whether by operation of law or otherwise), then you agree to assign those rights to us including any rights you might have in user-generated content you submit through the website. This assignment of rights applies on a worldwide basis to the fullest letter of the law. You also promise to let go of any moral rights you might pick up regarding the website.
You further agree to execute all such documents and do all such acts and things as we may reasonably require in order to assign any such rights to us and to waive any moral rights you acquire regarding the website.
Your Privacy And Account Information
Your privacy and trust is important to us, so keeping your personal information safe and secure remains our priority. To find out more about how we process your personal information and your rights, please see our Privacy Policy. We reserve the right to delete any accounts that haven’t been used for 2 years.
Abandoned Basket Messages
If you have closed your browser with items in your shopping basket, we might send you communication to inform you that this has happened.
Accuracy Of Content
To the extent the law allows, The Whoopsies can’t guarantee that everything you see on this website is 100% accurate, complete, up-to-date and/or not stolen. Content can and will be changed in order to make the information as accurate as possible over time. The views expressed in user generated content are the opinions of those users and do not represent the views, opinions, beliefs, or values of The Whoopsies.
Other Legal Stuff
There may be legal notices on other areas of this Website which relate to your use of the website, all of which will, together with these Website Terms and our Privacy Policy, govern your use of this Website.
Third Party Rights
Only you and The Whoopsies have the power to make sure these Website Terms are followed. No one else can use these terms for their benefit, whether by virtues of the Contracts (Rights of Third Parties) Act 1999 or anything else.
Entire Agreement
These Website Terms set out the entire agreement between you and us and replace any and all old terms, conditions, and warranties, as far as the law allows.
Law, Courts, and Language
Any matter that arises out of your use of this website (including any contract entered between you and us through the website) shall be governed by the laws of Scotland and subject to the exclusive jurisdiction of the Scottish courts. All contracts shall be concluded in English.
Changes To These Website Terms
We reserve the right to change and update these Website Terms from time to time and recommend that you revisit this page regularly to keep informed of the current Website Terms that apply to your use of the Website. By continuing to access, browse and use this website, you will be deemed to have agreed to any changes or updates to our Website Terms.
Shopping On The Whoopsies Website
Whenever you use this website to order any of our products, our Website Terms and Conditions will apply.
Product Descriptions
The Whoopsies have taken reasonable precautions to try to ensure that prices quoted on the website are correct and that all products have been fairly and accurately described. However, when ordering please note that:
- We’ll only accept orders if there are no errors in the description of the goods and their prices as shown on this Website.
- All prices are displayed in pounds Sterling inclusive of UK VAT where applicable.
- The packaging might not look exactly like what you see on the website.
- The sizes listed on the website may vary slightly.
- The colours of our products are as displayed as accurately as possible on the website, but the actual colours you see might depend on your screen, and we cannot guarantee that your monitor’s display of any colour will accurately reflect the colour of the product on delivery.
- If something you order isn’t available, we’ll let you know and might offer you an alternative of equal or better quality and value.
Accepting Your Order
Please note that completion of the online checkout process does not constitute The Whoopsies’ acceptance of your order. Our acceptance of your order will take place only when we’ve dispatched your order.
If you’ve entered your email when checking out, we’ll email you to confirm we’ve got your order. While you’re checking out, you’ll need to fill in all the required fields when it comes to your payment info, this will be collected and stored using an encrypted secure payment mechanism and only used in accordance with our Privacy Policy.
We’ll take your payment when we accept your order, and this needs to be approved by your bank/card issuer. If your payment is not received, and you have already received the products you ordered from us, you must pay for the products or return those products to us in accordance with reasonable return instructions that we provide to you and in the same condition that you received them at your own expense.
If you do not do this within 30 days of the date on which we cancel your order, we may collect or arrange for collection of the products at your expense. We reserve the right to charge you for any and all damage caused. If The Whoopsies cannot supply you with the product or service you ordered, we will not process your order, inform you of this in writing (including e-mail) and, if you have already paid for the product or service, refund you in full as soon as we can.
Delivery Charges And Timescales
We respect your confidentiality and won’t share it with any other companies for marketing. The cost and time of delivery depend on what you order, the service you pick, your delivery address, and any unexpected disruptions to delivery services.
Please note that some products might have extra terms and conditions related to delivery costs and timing. Delivery will be to the UK or international address specified in your order. If there’s no answer and the parcel is too big to fit through your letterbox, we’ll leave a card with instructions on how to collect or rearrange delivery.
Once your order’s been delivered to the address you gave us, all risks (e.g. losing or damaging the goods) become your responsibility. We won’t accept any liability for any delays or delivery failures that happen because of things beyond our control. In the UK, delivery charge refunds can only be made in accordance with your legal rights under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and other applicable laws. If you’re outside the UK, you can contact your local authority Trading Standards department or consumer advice centre for further info on your legal rights.
International orders: If you’re ordering from outside the UK, your parcel may be subject to customs duties, import taxes or handling fees charged by your own country. These are your responsibility, aren’t included in the price you pay us, and we’ve no control over them so please check your local rules before ordering.
Deals and Promo Codes
If you have a promotional code, you need to enter this into the offer box on the ‘Checkout’ page and click ‘Apply’. Promotional codes can be used once only per customer as defined by their email address and/or credit card address and/or delivery address. Only one promotional code can be used per transaction. Offer cannot be used in conjunction with certain other The Whoopsies offers. Codes offering a discount when you spend a certain amount can only apply to a single transaction and exclude delivery charges and selected products. Please note that promotional codes also have an expiry date, after which they are not redeemable.
Promotional codes remain the property of Razzmatazz World Ltd (thewhoopsies.co.uk), are non-transferable, and may not be reproduced in any form. We reserve the right to remove promotion codes at any time and without warning.
Payment
We only accept payment in UK Pound Sterling (GBP).
We accept PayPal as well as the following cards:
MasterCard / Visa / Maestro / American Express / Apple Pay / Google Pay
Payment Security
We utilise industry-standard Secure Sockets Layer (SSL) technology to allow for the encryption of potentially sensitive information such as your name, address, and other critically sensitive information like your credit card details. Information passed between your computer and our website cannot be read in the event someone else intercepts it.
This technology includes the following features:
- Authentication – makes sure your browser knows that your data is being sent to the correct computer server, and that the server is secure.
- Encryption – encodes the data so that only the secure server can understand it.
- Data Integrity – checks to make sure the data being sent hasn’t been altered.
If someone tries to use your card without permission, you must report the incident immediately to your credit card provider in order to qualify for security protection.
Cancellations
If you’re a UK consumer, you have the legal right under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 to change your mind and cancel your order. You get 14 calendar days to do this, starting the day after you receive your goods (or the day after the last item lands, if your order turns up in more than one parcel). For services, the 14 days run from the day after we agree to your order. To cancel, just get in touch with your order details and we’ll sort it out.
Once you’ve told us, please send the goods back within 14 days. You’re welcome to open and inspect them the way you would in a shop, but if they come back more handled than that, we may reduce your refund to reflect any drop in value. Return postage is at your own cost, so please keep your proof of postage as the goods are considered your responsibility until they reach us.
Where you are cancelling your order within this period we will refund the full cost of the item. We will only refund the delivery charges if you are cancelling the whole order. Delivery charges are non-refundable if you are returning part of an order.
When these rights don’t apply: change-of-mind cancellation doesn’t cover everything. For example custom-made or personalised goods, perishable items, or sealed audio, video or software once you’ve unsealed it. Any Additional Terms and Conditions of Sale for a specific product may also affect your cancellation rights.
For any products that you return that have already been delivered to you, we’ll refund you. If you’ve got goods that are damaged or not what you ordered, we might offer you a replacement. Your refund will be applied to the same payment method you paid with, within 14 days of us receiving the goods back and will be subject to our right to keep some of this amount for products that are damaged on return as outlined above. If we’ve sent the products to a third party because of your order, you will only be able to exercise this cancellation right if you can return the goods to us (or arrange for us to collect them).
Damaged or wrong items: if something arrives damaged or isn’t what you ordered, check it against your order and let us know within 14 days. Under the Consumer Rights Act 2015 you can reject faulty goods for a full refund within 30 days, and we’ll cover the return costs. We may ask you to post the item back, so please keep your proof of postage. See our Faulty Items section below too.
For the full picture on your rights, your local Citizens’ Advice or Trading Standards office can help.
Faulty Items
In the rare event you have a faulty item, please get in touch with us and we will sort it out. We might ask you to return the faulty item to us; if so, please keep a receipt as proof.
Goods returned for exchange or gift vouchers must be in the condition you received them. This offer applies for 1 year from the date of purchase for all products and is in addition to your statutory rights. If posting goods, please keep proof of postage.
Customer Ratings and Reviews Terms and Conditions
These Terms of Use are the rules for our Customer Ratings and Review service. If there are any contradictions between these rules and our Privacy Policy, these rules are the real rules for the Rating and Review service.
When you submit any content to us, you confirm that:
- You’re the owner of the intellectual property rights.
- All “moral rights” that you may have in such content have been voluntarily waived by you.
- All content that you post is accurate.
- You are at least 18 years old.
- The content you supply does not violate these Terms of Use and will not cause injury to anyone or anything.
You also swear not to send us any content:
- that is known by you to be misleading;
- that infringes anyone’s copyright, patent, trademark, trade secret or other proprietary rights or invades their privacy;
- that breaks any laws, statute, ordinance, or regulation (including, but not limited to, those governing export control, consumer protection, unfair competition, anti-discrimination or false advertising);
- that is, or may reasonably be considered to be, defamatory, libellous, hateful, racially or religiously biased or offensive, unlawfully threatening or unlawfully harassing to any individual, partnership, or corporation;
- that you were paid for or got stuff in return for;
- that includes any links to other websites, addresses, emails, contact info, or phone numbers;
- that contains any computer viruses, worms, or other potentially damaging computer programs or files.
You agree to indemnify and hold The Whoopsies (and anyone linked to us), harmless from all claims, demands, and damages of every kind and nature, known and unknown, including reasonable legal costs, arising out of a breach of your representations and warranties set forth above, or your violation of any law or the rights of a third party.
For any content that you submit, you grant The Whoopsies a perpetual, irrevocable, royalty-free, transferable right and licence to use, copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and/or distribute such content and/or incorporate such content into any form, medium, or technology throughout the world without compensation to you.
All content that you submit may be used at The Whoopsies’ sole discretion. The Whoopsies reserves the right to change, condense, or delete any content on The Whoopsies’ website that The Whoopsies deems, in its sole discretion, to violate the content guidelines or any other provision of these Terms of Use. The Whoopsies does not guarantee that you will have any recourse through The Whoopsies to edit or delete any content you have submitted. Ratings and written comments are generally posted within two to four business days. However, The Whoopsies reserves the right to remove or to refuse to post any submission for any reason.
You acknowledge that you, not The Whoopsies, are responsible for the contents of your submission. None of the content that you submit shall be subject to any obligation of confidence on the part of The Whoopsies, its agents, subsidiaries, affiliates, partners, or third-party service providers and their respective directors, officers, and employees.
By submitting your email address in connection with your rating and review, you agree that The Whoopsies and its third-party service providers may use your email address to contact you about the status of your review and other administrative purposes.
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